We value your satisfaction and strive to provide a smooth shopping experience.
Eligibility for Return or Exchange
- Returns or exchanges are permitted with no questions asked.
- Requests must be raised within 24 hours of delivery.
- An unboxing video is mandatory for all return or exchange requests.
Non-Returnable & Non-Exchangeable Items
- Items purchased during any sale
- Hair Accessories
- Hampers
- Under ₹149
- Any discounted product
Important Conditions
- A no-refund policy is followed. Refunds are not provided.
- For COD and prepaid orders, a Coupon Code equal to the product value will be issued.
- Shipping charges are not included in the Coupon Code value.
- Returned products must be unused and in original condition.
- Products found to be used, damaged, or tampered with will not be accepted.
Courier & Shipping Charges
- Return pickup is not arranged unless a damaged or defective product is received.
- To-and-from courier charges shall be borne by the customer.
- An additional ₹100 shipping fee shall be borne by the customer.
Return & Exchange Process
- Notify us via email or WhatsApp within 24 hours of delivery.
- Securely pack the product using bubble wrap and include the original invoice.
- Ensure the return package has the address, Full Name, and Order ID clearly mentioned.
- Once the product is received at our warehouse, a Coupon Code will be issued.
- Return processing and issuance of the Coupon Code/Credit Note may take 5–7 working days.
Return Address
Ishvarya – Elegance First
📞 Phone: +91 8384086152
(Please ensure the address, Full Name, and Order ID are clearly mentioned on the package)
Unboxing Video Guidelines
- Record a 360-degree view of the sealed package to confirm it is untampered.
- Open the package on camera without cutting away.
- Clearly show the product and any damage, if present, before ending the video.
Communication & Support
- All return, exchange, and order-related queries are handled only via email or WhatsApp.
- Assistance is not provided via Instagram DMs or Facebook messages.
- Support hours: Monday to Saturday, 11:00 AM – 5:00 PM.
- Queries raised outside working hours will be addressed on the next working day.
- Orders, returns, and exchanges are not processed on Sundays or National Holidays.
📧 Email: ishvaryabyme@gmail.com
📱 WhatsApp: +91 8384086152
Order Cancellation
- Order cancellations are permitted only until the order has been dispatched from our warehouse.